Client Support Setup Implementation Specialist

About the job

Join Our Rapidly Growing Team as a Client Support Setup Specialist (Implementation Specialist)!

Are you ready to be part of a high-energy team and one of the fastest-growing companies in the Ecommerce and Customer Experience Ecosystem? After experiencing a phenomenal 600% growth last year, we’re on the lookout for a top-notch Implementation Specialist to join our dynamic team of Agents.

Why You'll Love Working With Us:

• Take charge of setting up and implementing cutting-edge Customer Service Platforms for our clients
• Enjoy clear progression plans and career advancement opportunities with one of the fastest-growing startups in eCommerce
• Work alongside a team of passionate professionals who will inspire and support you
   

Your Role:

As our Client Support Setup Specialist, you’ll be instrumental in:
 

• Configuring and optimizing customer service platforms to meet client needs
• Enhancing implementation processes to deliver exceptional client service
• Creating and maintaining detailed setup tutorials and SOPs
• Auditing and optimizing platforms for peak performance
• Providing support to Onboarding Specialists with platform-related queries
• Reporting on progress and analytics to keep the team informed
   

What We're Looking For:
 

• Experience: 3+ years in Customer Service, with an IT or Computer Science background preferred
• Skills: Proficient in Excel or Google Sheets, strong research and analytical skills, and excellent communication
• Knowledge: Familiarity with eCommerce tools like Gorgias, Shopify, Zendesk, etc. is a plus
• Attributes: Detail-oriented, self-starter with high energy and motivational skills
   

Technical Requirements:

Personal PC or laptop with at least 15 Mbps for upload & download speed.

Perks & Benefits:
 

• $5 USD/hour
• Relax and recharge with paid time off
• Comprehensive health insurance and dental benefits
• Recognition and rewards for your hard work
• Enjoy the flexibility of a permanent full-time remote setup